HELP & FAQ
GENERAL
VIDEO: How To Adjusting a New Macrame Clasp.
VIDEO: How To Open an Adjustable Ring.
VIDEO: How To Fix Hard Earrings Hooks.
VIDEO: How To Measure a Bracelet.
VIDEO: Layering Tip.
RING SIZE CHART
LOGIN ISSUE
WEBSITE ISSUES
E-GIFT CARD
WHAT IS AN E-GIFT CARD?
HOW TO USE AN E-GIFT CARD?
REFUND POLICY
ADJUST THE RECIPIENT RECEIVE DATE?
HOW MANY GIFT CARDS CAN WE PERCHASE PER ORDER?
WHEN WILL MY CARD EXPIRE?
SHIPPING & DELIVERY
WHERE IS MY ORDER?
TRACKING STATUS
MISSING PACKAGE
HOLIDAY SHIPPING
WHEN WILL MY ORDER SHIP?
HOW LONG DOES SHIPPING TAKE?
WRONG ADDRESS
PARCEL NOT DELIVERED
PRODUCT ISSUES
DAMAGED PRODUCTS
WRONG/MISSING ITEM(S)
JEWELRY CARE
WATERPROOF
ABOUT METALS
COLOR VARIANTS
HOW DO I RETURN SOMETHING?
CONTACT INFORMATION
CUSTOMER SUPPORT
CHARITY DEPARTMENT
PARTNERSHIP/MEDIA INQUIRY
DELIVERY INFORMATION
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